Who We Are
This website is operated by Element Air. Our site URL is: https://elementair.co.nz. You can contact us at [email protected] or by calling 07 777 3800.
What Personal Data We Collect and Why
We collect personal data such as names, email addresses, phone numbers, and service preferences when users submit forms or contact us. This data helps us respond to enquiries, provide quotes, and deliver services. We also collect technical data via cookies and analytics to improve website performance.
Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
Contact Forms
Information submitted through contact forms is stored for customer service purposes but not used for marketing without consent. Submissions may be retained for up to 12 months.
Cookies
We use cookies to analyse traffic and improve user experience. You can control cookies through your browser settings.
Analytics
We use Google Analytics to collect anonymous traffic data. Users can opt out via browser settings or plugins. Learn more at Google’s privacy policy.
Who We Share Your Data With
We may share data with trusted third parties such as payment processors and service providers for the purpose of operating this website and delivering our services. We do not sell your data. All third parties are required to safeguard your data to GDPR standards.
How Long We Retain Your Data
Contact form entries: 12 months
Analytics data: 26 months
Customer service records: 7 years (for compliance)
Your Rights
You have the right to request access to your personal data, correct any errors, and request its deletion. To exercise these rights, contact us at [email protected].
Where Your Data Is Sent
Your data may be stored on servers outside of New Zealand or the European Union. We ensure that appropriate data protection measures are in place through contracts and compliance with GDPR standards.
Contact Information
For privacy-specific concerns, please contact our team at [email protected] or call 07 777 3800.
Additional Information
How We Protect Your Data
We use SSL encryption, regular software updates, limited data access, and staff training to protect your information.
What Data Breach Procedures We Have in Place
We have internal breach notification processes and will inform affected users within 72 hours of detecting a breach, as required by law.
What Third Parties We Receive Data From
We may receive data from marketing platforms, review services, and lead generation tools. This data is treated with the same level of protection as data collected directly.
What Automated Decision Making and/or Profiling We Do
We do not engage in any automated decision making or profiling with user data.
Industry Regulatory Disclosure Requirements
As a provider of HVAC services in New Zealand, we comply with local business and privacy laws. No additional regulatory disclosures are required at this time.